Are We a Good Fit?

Our Vaccine Policy follows the schedule outlined by the Centers for Disease Control and Prevention (CDC) and the American Academy of Pediatrics (AAP).

We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office FIRST before seeking specialty care, or heading to another provider for urgent care. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.

Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.

Our practice prides itself on efficiency through use of technology. You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and for routine care/immunizations that are due.

Insurance copays are expected to be paid at the time of service. If you are unable to comply, you must speak with the billing department prior to the visit to set up a payment plan.

We have a physician on call when our office is closed. If you have an urgent issue that cannot wait until morning, you can call our office to speak with our nurse triage service. It is staffed by pediatric nurses who have been trained in the use of the standardized telephone guidelines developed by Dr. Barton Schmitt and Dr. David Thompson. If your call is of an urgent nature, the physician on call will be contacted.  

IF YOU HAVE A LIFE THREATENING EMERGENCY, CALL 911 OR GO DIRECTLY TO THE NEAREST EMERGENCY ROOM.

You may wish to check the "Is Your Child Sick?®" section of our website for helpful information before using this service. Read more about After Hours care.

We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines.

We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. When we believe antibiotics are appropriate treatment, we will be happy to answer your questions.

We make every effort to meet the needs of our patients, offering both routine well visits and sick visit appointments.

To ensure we provided you with the most efficient care we highly recommend you call ahead to schedule an appointment.

Please familiarize yourself with our office hours to see if they work for your family.

Abington Office

Monday  - Thursday 

9:00 AM - 8:00 PM

Friday 

9:00 AM - 5:00 PM

Saturday 

9:00 AM - Noon (Sick visits only)

Sunday 

9:00 AM - 11:00 AM (Emergencies only)

We are available on all holidays for urgent care from 9 AM to 11 AM at the Abington Location.

Jamison Office

Monday - Friday 9:00 AM - 4:00 PM

Saturday  & Sunday Closed

Jamison patients can be seen at the Abington Office on Saturday & Sunday.

We are available on all holidays for urgent care from 9am to 11am at the Abington Office.

For acute care, call the office to speak with triage staff, who will listen to your concerns and schedule an appointment for you. Sometimes an appointment may not be needed, and staff will advise you regarding your issue, or check with the physician and call you back.

If our nurse is on with another caller, you will be asked to leave a message and you will receive a return call.

For well visits, call our routine appointment line. Well visits may be scheduled up to 3 months in advance. 

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable.

As a courtesy, we will remind you of your upcoming appointments via phone/text message/email.

We ask that you arrive 30 minutes before your scheduled appointment time.We understand sometimes things happen beyond your control that may cause you to be late. If you arrive late for your appointment, we will try to work you back into the schedule, or perhaps offer an appointment to you with another provider. Out of courtesy to our other patients, we may be forced to ask you to reschedule your appointment.

Missed Appointments

If you fail to keep an appointment, you will receive a telephone call and a letter reminding you that you missed your appointment and remind you to reschedule. 

Siblings scheduled together who miss or cancel appointments within 24 hours, will no longer be scheduled together. 

If you miss three appointments without adequate notice, we will reluctantly ask you to choose another doctor’s office for your child’s health care.

If a new patient misses an initial visit without 24-hour advance notice, the appointment will not be rescheduled, nor will the patient be admitted to the practice.

Make sure we participate with your insurance plan. 

It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.

Our billing staff will do their best to assist you with insurance questions; however, if you have questions about your coverage, it is best check with your specific insurance company.

Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.

Please read our Financial Policy for more information regarding insurance.